Refund Policy's

We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (INDIA) country.

 Thank you for choosing to shop at ORA Ecart . We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return.

Return Request Period: In the event that you wish to make a return, please submit a complaint within 7 days from the date of delivery. Any requests received after this period may not be accepted.

Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video and clear photos showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.

Missing Items: If any items are missing from your order, please notify us within 7 days of delivery. We will investigate the matter and, if confirmed, initiate a refund for the missing item(s).

Exchange for Wrong Product: If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility. Please contact our customer support team for further instructions on how to proceed with the exchange.

Refund Eligibility: Refunds will be processed for eligible returns based on the following criteria:

a. Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video and photos, we will proceed with the refund process.

b. Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).

Original Condition and Packaging: To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.

Return Shipping: The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 Days.

Return Shipping Fee
  • If a customer returns a product, then the seller is charged a return shipping fee based on the weight of the shipment.
  • If an order is not delivered to a customer and gets converted to an RTO (Return to Origin), the seller will not be charged any additional fee for shipping.
  • All return & RTO related charges can be tracked & managed using different tools that are provided to ORA sellers.
  • Please note that for some exceptional cases, the return shipping fees can be waived off


Ambala City, Haryana